Return Policy

VaDee is dedicated to making the return process beautifully simple for you. If you’re not completely satisfied with a product for any reason, we gladly accept authorized returns within 14 days of receipt for most items in new condition (as per our terms and conditions below).

You have 14 days from the receipt date to request a return of your ordered item. Returns must be packed and shipped within 7 days of the return authorization date. Please note that our policy only applies to unused and unworn items with all new and original packaging, as well as having original tags attached. We do not accept returns nor issue coupon codes or refunds on used worn or no-tag items. Please also note that the original shipping fee you paid for your order is non-refundable.

How to Make a Return

You have 14 days from the receipt date to request a return of your ordered items. Return requests past 14 days will be rejected. VaDee reserves the right to refuse any unreasonable return requests and returns that are not received within a reasonable time frame.

1. Please process your return request by submitting a ticket here. Please fill in your order number and the return reason to submit the return request. Please allow 3 – 5 working days for your return to be authorized. If you do not receive an authorization email within 5 business days, please check your spam folder.

2. Our Team will authorize your return, along with providing return instructions via email to you. Please package the items to be returned in their original condition, unused, unworn, unwashed, and free of stains with all original tags attached and in their original packaging.

3. You are responsible for the return shipping charges for change of mind return reason. We recommend that you use a service with a tracking number to help us locate the package. If you have a tracking number for the package, please let us know by responding to our Team. In the case of defective or wrong items, VaDee will bear the return shipping charges. For us to reimburse you, you must return the goods. We will not reimburse the cost for Courier or Express Mail Services. When you advise us of your return, you must also send us a photo of the invoice for your shipping cost for us to verify the cost.

4. Returns must be packed and shipped within 7 business days after our Team authorizes the return. If you do not ship your return package within this time frame and provide us with the tracking number, we will cancel your return request.

5. Upon receipt of your return, we’ll issue the refund in coupon code or send a replacement to you depending on your request. If the replacement item is out of stock, the item value will be refunded to you in the form of a coupon code. Once your coupon code has been issued, you will receive a confirmation email.

Return of Defective or Wrong Items

VaDee will be responsible for return shipping costs if the claim is confirmed to be valid, and if the damaged or wrong items are returned. Return shipping costs will be refunded in coupon code within 15-20 business days of receipt of your return. 

Return items must be in original condition, unused, unworn, unwashed, and free of stains with all original tags attached and in their original packaging. Returns should be packed and shipped within 7 business days upon receipt of the return authorization date.

In cases of defective or wrong items returned, VaDee will provide a replacement item instead of a refund. If replacement items are out of stock, the item value will be refunded in the form of a coupon code.

Return due to Change of Mind

You will be responsible for the return shipping charges for change of mind return reason. We recommend you use a service with a tracking number to help us locate the package. 

Return items must be in original condition, unused, unworn, unwashed, and free of stains with all original tags attached and in their original packaging. Returns should be packed and shipped within 7 business days upon receipt of the return authorization date.

Refunds for change-of-mind items will be issued in the form of coupon codes. Refunds will be processed when returned products are received and confirmed to be in acceptable condition by our Team.

Terms and Conditions

• All returns must be sent back to our designated return centre; unauthorized returns may be refused or disregarded.
• Return items must be in original condition, unused, unworn, unwashed, and free of stains with all original tags attached and in their original packaging. Incomplete returns may be refused or disregarded.
• VaDee will usually reship replacement using Standard Shipping. VaDee reserves the right to determine the re-shipping method regardless of the shipping method used in the original order.
• We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell.
• VaDee is not responsible for items lost during return shipping. We recommend that you send your return via Registered Mail to ensure that it reaches us.
• To prevent any delays in handling returns, your name, order number and return authorization number must be indicated on or inside the return parcel.
• Coupon discounts and shipping fees from the original shipment to the customer are not refundable.
• Items purchased from other retailers, dealers or resellers and not directly from VaDee are not eligible for return, refund or exchange.
• VaDee reserves the right to refuse returns, cancel orders, or terminate accounts suspected of excessive returns, return fraud, or wardrobing.
• VaDee reserves the right to refuse unreasonable return requests.
• VaDee reserves the right to change our return policies and/or reject any exchange requests for any reason without prior notice. Should there be any dispute, VaDee’s decision will be final.